Terms & Conditions

1. Introduction

Welcome to FurnitureVally. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

FurnitureVally is a trading name operated in the United Kingdom. Our registered address is 123 Furniture Street, Birmingham, B1 1AA, United Kingdom.

2. Definitions

• "We," "Us," "Our" refers to FurnitureVally
• "You," "Your" refers to the customer or website user
• "Products" refers to furniture and related items sold on our website
• "Website" refers to www.furniturevally.com
• "Order" refers to your purchase request for Products

3. Use of Website

By using our website, you agree to:

• Provide accurate and complete information when placing orders
• Use the website only for lawful purposes
• Not engage in any activity that disrupts or interferes with the website
• Not attempt to gain unauthorized access to our systems
• Not use automated systems or software to extract data from the website

4. Product Information and Availability

We make every effort to ensure that product descriptions, images, and prices are accurate. However:

• Product colors may vary slightly due to screen settings and photography
• Dimensions are approximate and may vary slightly
• Products are subject to availability
• We reserve the right to discontinue products without notice
• In case of errors in pricing or descriptions, we reserve the right to cancel orders

5. Ordering and Payment

5.1 Order Process

When you place an order:

• You will receive an order confirmation email
• Your order constitutes an offer to purchase
• We reserve the right to accept or decline your order
• A contract is formed when we dispatch your order

5.2 Payment

• Payment must be made in full at the time of ordering
• We accept major credit/debit cards and other payment methods as displayed
• All prices are in British Pounds (GBP) and include VAT where applicable
• Payment processing is handled securely by third-party payment providers
• We do not store your full payment card details

5.3 Pricing

• Prices are subject to change without notice
• The price charged will be the price displayed at the time of order
• Delivery charges are additional unless stated otherwise
• We reserve the right to correct pricing errors

6. Delivery

6.1 Delivery Area

We deliver throughout the United Kingdom. Delivery charges and timeframes vary by location and product size.

6.2 Delivery Times

• Estimated delivery times are provided at checkout
• Delivery times are estimates and not guaranteed
• We will notify you of any significant delays
• You must provide a valid delivery address and contact number

6.3 Delivery Responsibilities

• You must ensure someone is available to accept delivery
• You must inspect products upon delivery and report any damage immediately
• Failed deliveries due to customer unavailability may incur redelivery charges
• Risk passes to you upon delivery

7. Returns and Refunds

7.1 Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the products without giving any reason.

7.2 Return Conditions

• Products must be unused and in original packaging
• You must notify us of your intention to return within 14 days
• You must return products within 14 days of notification
• Return shipping costs are your responsibility unless the product is faulty
• Custom-made or personalized items cannot be returned unless faulty

7.3 Refunds

• Refunds will be processed within 14 days of receiving returned products
• Refunds will be made to the original payment method
• Delivery charges are non-refundable unless the product is faulty

7.4 Faulty or Damaged Products

If you receive a faulty or damaged product:

• Contact us immediately at touqeer466@gmail.com
• Provide photos of the damage or fault
• We will arrange collection and provide a replacement or full refund

8. Warranties and Guarantees

All products come with statutory rights under UK consumer law. In addition:

• Products must be of satisfactory quality, fit for purpose, and as described
• Manufacturer warranties may apply to certain products
• Warranty terms vary by product and will be provided with your order
• Warranties do not cover normal wear and tear or misuse

9. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect, consequential, or special damages
• Our total liability is limited to the purchase price of the product
• Nothing in these terms excludes liability for death, personal injury, fraud, or statutory rights
• We are not responsible for delays or failures due to circumstances beyond our control

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by or licensed to FurnitureVally and protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with UK GDPR.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the revised terms.

14. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us: